FREQUENTLY ASKED QUESTIONS

If you don’t find an answer to your question, send us an email: support@ionomo.com

General

How do I install IONOMO?

Download our plugin from our website and simply run the installation file.

What is IONOMO?

IONOMO is a free to use 3ds Max® plugin for 3d artists looking for authentic and render-ready high quality 3D human models.

How does IONOMO work?

Download our 3ds Max® plugin and get started with our free models. In our plugin you can select your model of choice and insert it into to your scene.

Can I populate any scene?

Yes, IONOMO offers characters in numerous styles and poses which give you the possibility to populate any scene. Simply browse through our library in our plugin or onlineshop: shop.ionomo.com

What are the benefits of using IONOMO?

We offer easy-to-use and authentic 3d models for a reasonable price. Here is an overview of what you will get: PLUGIN

Can I try before I buy?

Yes, simply download our plugin and use our free content.

Is it difficult and time-consuming to use IONOMO?

No, we aim to keep it as simple as possible. We want to accelerate user productivity and reduce the time of making outstanding renderings.

Can I switch clothes between characters?

No. Our digital clothes are made for each character individually to get the most authentic look. However, each character comes with different looks and various styles.

Do you have a manual?

No, but we are currently working on a tutorial video series that explains our plugin and features.

Can I purchase characters individually?

Yes, just browse through or library and select the character of your choice.

Is the free plugin limited?

The plugin provides you with three single models for free, which you can use for private and commercial projects. There is no time limit.

Do you offer bulk discounts?

We share various promo discounts and have a loyalty lifetime discount program, offering a discount up to 60% to any model.

Where can I download my purchased products?

You can view your purchased models in the MY ACCOUNT section of our onlineshop.There you will be able to download all your previously purchased characters.

 

 

Technical

I downloaded a model and received an installation file. Is it possible to get the data for the model only?

Our models work only in connection with our plugin. Run the installation file and the model will be available in your plugin.

Can I get the data of the model or do I need the plugin to use the models?

No, but we provide an easy to use plugin to insert the model to your scene.

What version of 3ds Max® does IONOMO support?

IONOMO works with 3ds Max® 2012 – 2017.

Can I render with 3ds Max and Cinema 4D?

The plugin is currently available for 3ds max only, but we are working on a plugin for cinema 4D

What does Still or Ready-Pose mean?

We are working on animated characters in the future, but as for now, we have characters which were rigged and posed for ease of use in a scene.

Are the models optimized for memory management?

The models are optimized as far as possible for it to be still classified as a high poly model.

 

 

Billing

What payment methods do you accept?

You can pay via credit card or PayPal.

Do you have a subscription pricing model?

No, but we do have a loyalty lifetime discount program. The more models you buy the better discount you will get – up to 60% to any model.

Is this one of those automatic payment system that bills me every month?

No, you purchase the models you want and they will only be charged once.

Do I need a PayPal a account?

No, you don’t need a PayPal account. Creating a PayPal account is optional.

 

Legal

Can I use the free models for commercial use?

Yes, you can use our free models for commercial projects. Our models are issued under a standard license covering up to 3 users. You can download the License agreement in the Downloads section.

Can I use my license on two devices?

Our models are issued under a standard license covering up to 3 users.

Are IONOMO products royalty-free?

Our models are issued under a standard license covering up to 3 users. You can download the License agreement in the Downloads section.

You used IONOMO models in your project?
Send us your images: steph@ionomo.com
We will feature them and send you a voucher.